Frequently asked questions

1. What is MarcusVibe?

MarcusVibe is a Belgian fashion brand offering stylish clothing, accessories, and footwear for the entire family. We focus on providing trendy and comfortable options for kids, men, and women.

2. How can I place an order?

You can place an order by browsing our online store, selecting the items you wish to purchase, and proceeding to checkout. Follow the prompts to complete your order.

3. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options.

4. Do you offer free shipping?

Yes, we offer free shipping on orders above €50 within Belgium.

5. Can I pick up my order?

Yes, we offer a convenient pickup location for local customers. Simply choose the pickup option at checkout and collect your order from our pickup point at MarcusVibe Pickup Point : Eksterlaan 36 Hasselt, Limburg, Belgium. Pickup Hours : Everyday : 9:00 AM - 7:00 PM

6. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.

7. What is your return policy?

We offer a hassle-free return policy. If you are not satisfied with your purchase, you can return it within 14 days of receipt for a full refund or exchange. Please refer to our Return Policy page for more details.

8. How can I contact customer support?

You can contact our customer support team by using the contact form on our website, using our AI Chatbot at bottom right corner of the website or using social media messages. We are here to assist you with any questions or concerns.

9. Do you offer gift cards?

Yes, we offer gift cards that can be purchased on our website and used for any future purchases.

10. How can I stay updated on new arrivals and promotions?

You can stay updated by subscribing to our newsletter. Enter your email address in the signup form on our website to receive updates on new arrivals, promotions, and exclusive offers.

11. How long does shipping take?

Shipping times vary depending on your location. Within Belgium, orders typically arrive within 2-5 business days. International shipping times may vary.

12. Can I change or cancel my order?

If you need to change or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request.

13. Do you offer international shipping?

Yes, we offer international shipping to various countries. Shipping rates and times may vary depending on the destination.

14. How can I find the right size?

We provide detailed size charts on our product pages to help you find the right size. If you have any questions, feel free to contact our customer support team for assistance.

15. What materials are your products made from?

Our products are made from high-quality materials that are designed for comfort and durability. Specific material information can be found on each product page.

16. How can I leave a review?

You can leave a review by visiting the product page of the item you purchased and clicking on the "Write a Review" button. Alternatively, you can also send us your review about the products using social media messages or using our AI chatbot. We appreciate your feedback!

17. Do you offer discounts for bulk orders?

Yes, we offer discounts for bulk orders. Please contact our customer support team for more information.

18. Can I return a sale item?

Yes, sale items can be returned within 14 days of receipt for a full refund or exchange, as long as they are in their original condition.

19. How do I use a promo code?

You can enter your promo code at checkout to apply the discount to your order. Make sure to enter the code exactly as it appears.

20. What should I do if I receive a damaged item?

If you receive a damaged item, please contact our customer support team immediately. We will arrange for a replacement or refund.

21. What are your business hours?

Our online store is open 24/7, so you can shop anytime, anywhere. Our pickup location is open Everyday from 9:00 AM to 7:00 PM.