At MarcusVibe, we want you to be completely satisfied with your purchase. If you are not satisfied, you may return the products under the following conditions:

1. Returns

• Eligibility: You have the right to return products within 14 days of receiving your order without providing any reason.

• Condition: Products must be returned in their original condition, unworn, unwashed, and with all tags attached.

• Exceptions: Certain items, such as underwear, swimwear, and personalized products, are not eligible for return due to hygiene reasons.

2. Return Process

• Initiate a Return: To initiate a return, please visit our Contact Us page and provide your order details.

• Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return is received.

• Return Address: Once your return request is approved, we will provide you with the return address.

3. Refunds

• Processing Time: Once we receive and inspect your returned products, we will process your refund within 14 days.

• Refund Method: Refunds will be issued to the original payment method used for the purchase.

• Shipping Costs: Original shipping costs are non-refundable, except in cases where the return is due to a defect or error on our part.

4. Exchanges

• Exchange Policy: We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired item.

5. Defective or Incorrect Products

• Reporting Issues: If you receive a defective or incorrect product, please contact us within 14 days of receiving your order. We will provide instructions for returning the product and issue a full refund or replacement at no additional cost to you.

6. Contact Us

• If you have any questions or concerns about our Return and Refund Policy, please visit our Contact Us page.

Last Updated : 20 September 2024

Return and Refund Policy