At MarcusVibe, we strive to provide reliable and efficient shipping services to ensure your orders are delivered promptly. Please review our shipping policy below:

1. Shipping Providers

• We use a variety of shipping providers, including BPost, PostNL, UPS, DHL, FedEx, DPD, and other shipping providers available in the EU.

2. Shipping Locations

• We currently ship to all countries within the European Union.

3. Shipping Costs

• Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping destination. The total shipping cost will be displayed at checkout.

4. Delivery Times

• Delivery times vary depending on the shipping provider and destination. Estimated delivery times will be provided at checkout.

• Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs delays or unforeseen events.

5. Order Processing

• Orders are processed within 1-2 business days after payment is received. You will receive a confirmation email with tracking information once your order has been shipped.

6. Tracking Your Order

• You can track your order using the tracking number provided in the confirmation email. Simply visit the shipping provider’s website and enter the tracking number to view the status of your shipment.

7. Customs and Duties

• Orders shipped to countries outside the EU may be subject to customs duties and taxes. These charges are the responsibility of the recipient and are not included in the shipping cost.

8. Lost or Damaged Packages

• If your package is lost or damaged during transit, please contact us immediately. We will work with the shipping provider to resolve the issue and ensure you receive your order.

9. Contact Us

• If you have any questions or concerns about our Shipping Policy, please visit our Contact Us page.

Last Updated : 20 September 2024

Shipping Policy